Shipping Policy
Shipping Policy
Last updated: August 2026
At 27/7 Home, we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy before placing your order.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding U.S. public holidays). You will receive an order confirmation email immediately after purchase and a shipping notification with tracking details once your order has been dispatched.
Shipping Times & Costs
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard U.S. Shipping | 7–15 business days | Free on orders over $75 / $4.99 under $75 |
| Express U.S. Shipping | 5–10 business days | $9.99 |
| International | 14–28 business days | Calculated at checkout |
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather events, peak periods, or customs processing.
Free Shipping
We offer free standard shipping on all U.S. orders of $75 or more. This is applied automatically at checkout. Free shipping applies to contiguous U.S. orders only.
Order Tracking
Once your order ships, you will receive an email with your tracking number. Please allow 24–48 hours for tracking to activate. You can track your order at any time by visiting the carrier’s website or contacting us at support@27sevenco.com.
International Shipping
We ship to select international destinations. International customers are responsible for any customs duties, import taxes, or fees charged by their local customs authority. 27/7 Home is not responsible for delays caused by customs. International packages may have limited tracking visibility once they leave the United States.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address. If you notice an error, contact us immediately at support@27sevenco.com — we will do our best to correct it before dispatch but cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
If your tracking shows ‘Delivered’ but you have not received your package, please first check with neighbours, your building’s concierge, or any safe drop location. If it remains missing, contact us within 7 days of the delivery date and we will investigate with the carrier on your behalf.
Contact
Questions about your shipment? Email us at support@27sevenco.com. We respond to all enquiries within 1–2 business days, Monday–Friday.
