Privacy Policy

Privacy Policy

Last updated: August 2026

At 27/7 Home (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Information We Collect

When you visit our website or place an order, we may collect the following:

  • Contact information: name, email address, phone number, billing and shipping address
  • Payment information: credit/debit card details or payment method information (processed securely by Shopify Payments and third-party processors — we do not store full card details)
  • Order information: products purchased, order history, and transaction records
  • Device & browsing data: IP address, browser type, pages viewed, referring URLs, and time spent on our site (collected automatically via cookies and analytics tools)
  • Communications: emails, support messages, or any other correspondence you send us

2. How We Use Your Information

We use the information collected to:

  • Process and fulfil your orders, including coordinating delivery with our logistics partners
  • Communicate with you about your order status, shipping updates, and any issues
  • Respond to your customer support enquiries
  • Send you marketing emails and promotions, only if you have opted in (you can unsubscribe at any time)
  • Improve our website, product selection, and customer experience using anonymised analytics
  • Comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

  • Shopify Inc. — our e-commerce platform and payment processing
  • Shipping carriers — to deliver your orders (name, address, phone number)
  • Payment processors — to securely handle your transactions
  • Analytics providers — such as Google Analytics, for anonymised website usage data
  • Email marketing platforms — for order confirmations and newsletters (if you have opted in)

All third parties are contractually required to keep your information confidential and use it only for the purposes specified.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: required for the site to function (cart, login session)
  • Analytics cookies: to understand how visitors use our site (anonymised)
  • Marketing cookies: to show relevant ads on other platforms (only with your consent)

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your personal data (subject to legal obligations)
  • Opt-out of marketing: unsubscribe from emails at any time using the link in any email we send
  • California residents (CCPA): you have the right to know what personal information we collect, to request deletion, and to opt out of the sale of your data (we do not sell personal data)

To exercise any of these rights, contact us at support@27sevenco.com.

7. Data Security

We take reasonable precautions to protect your personal information. Our website is hosted on Shopify’s secure platform, and all transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
27/7 Home
Email: support@27sevenco.com