Returns & Refund Policy

Returns & Refund Policy

Last updated: August 2026

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our returns and refund policy carefully.

Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • Unused, unworn, and in its original condition
  • In the original packaging with all tags, accessories, and documentation included
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Opened skincare, beauty, or personal care products (creams, serums, oils, gels)
  • Opened wellness or health products where the seal has been broken
  • Items marked as ‘Final Sale’ at the time of purchase
  • Gift cards

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@27sevenco.com with your order number and photos of the issue. We will resolve this immediately with a full replacement or refund at no cost to you — no return required.

How to Start a Return

  1. Email support@27sevenco.com with your order number and the reason for the return.
  2. Our team will review your request and respond within 1–2 business days with return instructions.
  3. Pack your item securely and ship it to the address we provide. Please use a trackable shipping method.
  4. Once we receive and inspect your return, we will notify you by email.

Refunds

Once your return is approved and inspected, your refund will be processed to your original payment method within 5–10 business days. Please note that banks and card providers may take additional time to process and post the refund to your account.

Original shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).

Exchanges

We are happy to exchange eligible items for a different product of equal or lesser value. Contact us at support@27sevenco.com to arrange an exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping service as we are not responsible for returned items lost in transit.

Late or Missing Refunds

If you have not received your refund within 10 business days of our approval email, please first check your bank account and contact your card provider. If the issue persists, contact us at support@27sevenco.com and we will look into it immediately.

Contact

For all returns and refund enquiries: support@27sevenco.com